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CUSTOMER SERVICE
If you have any questions concerning your order, please e-mail , fax toll free (800) 582-5961, or call toll free
(800) 468-4332 Monday through Friday 8:00 a.m. to 5:00 p.m. Central Standard Time (CST) from anywhere in the U.S. Ask for the Wild Well Company Store Customer Service Team. To expedite service, please have your sales order number ready.


CUSTOM PRODUCTS
For custom imprinted orders or products not featured in this web store, please contact the Wild Well Control Marketing Department at (281) 784-4700.


ACKNOWLEDGEMENT
When we receive your order, we'll email you an order confirmation within 24 hours.


CHANGING OR CANCELING YOUR ORDER
To change or cancel an order, please contact us immediately, as there may be a chance that we have already processed your order for shipment. We will take all reasonable steps to accommodate your request.


DISPLAYED INVENTORY QUANTITIES
Displayed available inventory quantities are not guaranteed. Inventory quantities displayed are estimated availability. If you have any questions about the exact inventory available, please contact HALO Customer Service at e-mail , fax toll free
(800) 582-5961, or call toll free (800) 468-4332 Monday through Friday 8:00 a.m. to 5:00 p.m. Central Standard Time (CST) from anywhere in the U.S.


PAYMENT
Orders can be placed by using one of the following credit cards: VISA, MasterCard, American Express or Discover. Credit Card orders must include the following information:


  • Type of card
  • Cardholder name
  • Cardholder number
  • Expiration date

SHIPPING & SALES TAX

Orders that need to be shipped same day must be placed by 2:00 p.m. Central Time.

All shipments will be charged actual freight and will be routed via UPS ground service. Any expedited orders requesting shipment method other than UPS ground service will be charged actual freight. Please note that additional charges may apply. HALO Branded Solutions is registered to collect and remit sales tax in all states where there is a tax. Applicable shipping charges and sales tax will be invoiced at the time of shipment.

All U.S. inventory orders will be shipped within 48 hours of order receipt (this does not include actual shipping time). Possible exceptions may occur due to backorders, etc.


INTERNATIONAL ORDERS

International orders will be shipped via the best method for your country and will be charged based on actual freight costs. In addition, taxes and duties are also the responsibility of the customer. Expedited shipping is not offered for International Orders. All orders shipping outside the Continental United States will be charged a $15.00 handling fee.


ALL ORDERS MUST INCLUDE COMPLETE SHIPPING INFORMATION
  • Recipient name and address
  • Telephone number and extension if applicable
  • Fax number
  • Email address

PRICES
Prices are subject to change without notice.


RETURN POLICY

Inventory Items:
We guarantee the quality and workmanship of our products for 30 days from the day you receive your order. If you are not satisfied due to poor quality, we will replace your order. We cannot accept returns on merchandise that is delivered as ordered and is free from defects in the quality and workmanship of the customization.


Please contact our Customer Service Team at (800) 468-4332 to advise them of your return and have your Sales Order number ready for reference. Merchandise cannot be returned without HALO Branded Solutions' consent. All claims must be made within ten days of receipt of goods and must include a copy of the original invoice or packing slip.


Made to Order Items:
These items are produced as made to order items and are not able to be returned unless defective. If you are not satisfied due to poor quality, please contact our Customer Service Team.

Please contact our Customer Service Team at (800) 468-4332 to advise them of your return and have your Sales Order number ready for reference. Merchandise cannot be returned without HALO Branded Solutions' consent.


WEBSITE SECURITY
Secure Ordering, by secure we mean that the Wild Well Company Store website uses the SSL protocol. Our web servers are capable of delivering 128-bit encryption. However, your browser, not the server, ultimately determines the exact level of encryption.


SSL

Since online commerce sites deal with sensitive date, the Wild Well Company Store website encrypts all transmissions containing personal data using the Secured Sockets Layer (SSL) protocol. You may not be able to shop online if your browser does not support SSL or if you are accessing the Internet from behind a firewall that prohibits SSL Transactions.

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