CUSTOMER SERVICE
If you have any questions concerning your order, please contact us at 800-927-1779 or via email at halo.fulfillment@halo.com. To expedite service, please have your sales order number ready.

CUSTOM PRODUCTS
For custom imprinted orders or products not featured in this web store, please contact us at 800-927-1779 or via email at halo.fulfillment@halo.com.

HOW YOUR ORDER IS RECEIVED
When you submit an order, it is transmitted securely to our office in an encrypted format. For further information, please contact please contact us at 800-927-1779 or via email at halo.fulfillment@halo.com.

ACKNOWLEDGEMENT
When we receive your order, we will email you an order confirmation within 24 hours.

PRODUCTION TIME
Standard production is 2 - 3 weeks. Please contact us at 800-927-1779 or via email at halo.fulfillment@halo.com if Rush Service is required.

CHANGING OR CANCELING YOUR ORDER
To change or cancel an order, please contact us at 800-927-1779 or via email at halo.fulfillment@halo.com immediately as there may be a chance that we have processed your order for shipment. We will take all reasonable steps to accommodate your request.

PAYMENT
Orders can be placed by using one of the following methods: You may choose to be billed or you may charge one of the following credit cards VISA, MasterCard, American Express or DISCOVER.

SHIPPING
Standard production on all Shop4Hope.com orders is 2 - 3 weeks for delivery. If you have a specific date needed, please specify your desired delivery date on your order or contact our Customer Care department at 800-927-1779 with your request.

We ship UPS ground unless otherwise specified; all shipments originate from Rock Falls, IL. Freight will be calculated upon checkout. Our distribution center ships Monday - Friday, excluding holidays and weekends. We CANNOT ship to PO Boxes!!

If you have a specific date needed, please specify your desired delivery date on your order or contact our Customer Care department at 800-927-1779 with your request.

CHART FREIGHT
Order Total            Freight Cost
0.00 - 49.99                      11.25
50.00 - 99.99                    12.75
100.00-199.99                  13.75
200.00 - 299.99                16.00
300.00 - 399.99                20.00
400.00 - 499.99                28.00
500.00 - 749.99                38.00
750.00 - 999.99                50.00
1000.00 - 1999.99            80.00
2000.00+                          130.00